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Unified Endpoint Management for a County Government, at Scale

The Situation

A large county government was facing several endpoint management projects, and recognized that all of these projects, taken together, would be too much for their in-house talent to tackle alone. 

Model was introduced to the IT team to first tackle the SCCM upgrade. Through this project, they proved themselves to be a reliable partner and went on to tackle the other projects as well. Now Model provides ongoing UEMaaS (Unified Endpoint Management as a Service), allowing the enterprise to stay updated and consistent at scale.

How “quick” are patching and deployment? Download our report:
UEM: Enterprise Benchmarks, Needs, and Opportunities

The Projects

There were several projects that Model undertook with the client:

Windows 10 upgrade. Model developed, tested, and implemented an enterprise-wide (1,000+ endpoints) Windows 7 to Windows 10 upgrade, from start to finish.

SCCM Migration and Upgrade. SCCM can run on virtual machines in Azure just as it runs on-premises within a data center. Model migrated the SCCM environment to the Azure Cloud, and in the process upgraded to the latest version.

Ongoing Server Patching. Patching servers effectively requires a standard deployment process according to known business rules. Model developed, tested, and implemented monthly server patching utilizing the newly upgraded SCCM.

GPO & Active Directory Cleanup. Model assisted county personnel with the cleanup, development, and deployment of GPO’s throughout the enterprise environment.

At every step, there was open and clear communication, both to prevent problems and to deal with any challenges as they arose.

The Results

Each project here had highly measurable goals attached to it, and all goals were met to the client’s satisfaction–indeed, some were even exceeded.

By upgrading and migrating SCCM, upgrading and standardizing windows, and taking care or server patching and Active Directory Maintenance, this county government was able to realize a number of benefits:

  • Cybersecurity is now much better, with recent security updates in place, regular monthly patching, and appropriate GPOs. Security compliance is also easier to prove.
  • Endpoints and servers are easier to support and troubleshoot.
  • With Windows 10, continual upgrades are possible, making future upgrades easier.
  • Manual installs have been dramatically reduced; applications can be packaged, configured, and deployed in just a few hours.
  • Applications are now licensed correctly.
  • New endpoints can now be rapidly deployed at any point in the network, even at remote offices or on mobile devices.

One staff member close to these projects remarked “Every interaction with Model was an exceptional experience.Their project management and highly skilled staff are what makes them a joy to work with… I would recommend Model to anyone that asked.”

UEMaaS for Local Governments and Governmental Organizations

We consider projects like the above to be a part of Unified Endpoint Management (UEM). Some of our clients here at Model have even called UEM the “Nirvana” of infrastructure management. Using a combination of well-designed automation tools and industry know-how, we can offer reliable, cost effective UEM on an ongoing monthly basis: UEMaaS.

That said, many managed service providers focus more or less exclusively on UEM for private corporations. Here at Model, we realize that there are additional challenges that local governments and governmental organizations face: Compliance, security, system availability, and even staffing constraints. Historically, these challenges make it difficult to make upgrades and changes at scale—yet scale is precisely what is needed when dealing with multiple sites and thousands of potential endpoints.

Not only does Model provide top-notch UEMaas, but we are also used to working with government organizations and all that entails, from background checks and security protocols to stress testing and compliance monitoring.

So don’t let your security and compliance lapse simply because managing the change is difficult and time-consuming. Model can take your critical infrastructure management off your hands, so your team can focus on more pressing strategic issues.

For more information, you can visit our UEM as a Service Page, or contact us for a free consultation for your government team.

How cost effective is it? See our article: The ROI of Unified Endpoint Management (When Done Right).

See how Model Technology can impact your business today and help you focus on what you do best.

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