SCCM Current Branch 1702 Hotfix – Stuck Download

Hey there!  I recently ran up against an issue with the “Configuration Manager 1702 Hotfix Rollup (KB4019926)” getting stuck after upgrading SCCM to 1702.

SYMPTOM

As expected, after the upgrade, the new hot fix package appeared in the console as “Available for Download.”

After clicking the Download button, the button went gray and I waited…and waited…and waited however it was just stuck still showing “Available for download” with no ability to click the download button again.

A lesson I believe we all learn very quickly when working with SCCM is that patience can be your friend so I let it sit overnight with the hopes that when I came in in the morning all would be right with the world and I could install the update.

I am betting you have guessed already that this wan’t the case when I came in or I wouldn’t be here typing away on this post right now.  😉

So like any good admin, I start digging through the CMUpdate.log and the DMPDownloader.log.  Unfortunately I didn’t turn anything up there.  My next step was to see if it actually did download the content so I navigated to Program Files\Microsoft Configuration Manager\CMUStaging and discovered a GUID based folder with the date and time stamp of just about the time I clicked that Download button.

After some quick Bing searches, I came across an old article from Microsoft about an issue where Current Branch Tech Preview 1509 would get stuck in a state of “Installing” and the fix was to execute a Stored Procedure in the database to correct it.

From the article, the query to run to fix that particular issue was:

THE FIX

As you can see there is a GUID that is being passed to the SP.  Being the the daredevil that I am, I decided to replace the GUID from the article with the GUID that comprises the CMUStaging folder discussed above.

Actual SQL query I used:

Happy days ensued as a quick refresh of the update in the console now shows “Ready to install.”

Hopefully you don’t run into this issue, however if you do now you know how to unstick those pesky SCCM updates. If I can be of any further assistance to you on this, don’t hesitate to get in touch!

By |2017-07-14T14:45:28+00:00July 3rd, 2017|SCCM|0 Comments

About the Author:

Partner – Model Technology Solutions William is an experienced and results-driven IT geek who is passionate about the “automation of things,” with an extensive background in systems management, advanced OS deployment automation, and overall infrastructure automation. He has more than 19 years of experience in IT, and has designed and implemented management solutions that have dramatically reduced support costs and ultimately brought consistent and well managed operating environments to organizations across the US.

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