Happy Thursday, everyone. Last week I presented a session at the Saint Louis System Center User Group about a workflow solution I devised for a...
SCSM Workflow – Populate Work Item Data to Child Activities
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SCSM
SCSM Data Warehouse Issues with Custom Incident Outrigger
Good afternoon, readers! Gabriel Taylor here with a post about an interesting issue I've ran into with customizations to Service Manager's data...
Change the Beginning IR Number in Service Manager
You would never want to change the auto-incrementing value range in SCSM 2012…would you? Well, I came across an instance where I needed to (which I...
Update Runbook GUIDs Script for SCSM
Update Runbook GUIDs Script for SCSM I spend a lot of my time assisting clients with Service Manager and helping deliver self-service automation...
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Virtual CISOs: A Strategic Asset for Meeting Legal Cybersecurity Benchmarks
If you’re a managing partner, principal, or senior IT staff at a law firm, an intentional,...
How Law Firms Can Use AI Tools & vCISO Platforms To Mitigate Emerging Threats
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Generative AI Implications for Law Firms
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