Recently I ran across an issue getting my outlook 2013 CRM plug-in connecting to our Office 365 CRM instance. I ran through the typical solutions:

  • Repairing the CRM installation
  • Reinstalling the Windows Foundation 3.5 Windows feature
  • Downloading a different version of the CRM plugin
  • Entering in the URL for CRM manually
  • Choosing the CRM Online option for the URL
  • Reinstalling the sign-in assistant
  • Recreating my Windows profile
  • Recreating my Outlook Profile
  • Running through the CRM troubleshooting tool
  • Checking my time zone information
  • Ensured my account in CRM was setup correctly
  • I can keep going…
  • I changed my password and removed the @ character. Once I changed my password to a different special character, everything worked well. This character did work for me the past and I was always able to authenticate, so I’ll be doing some testing to see if it was the simple act of changing the password on-prem (dir-sync’s to O365) that did the trick.

    About the Author: Jason Rutherford

    Managing Partner – Model Technology Solutions With over 21 years of Enterprise IT, Jason’s focus on people, process, and delivery has shaped Model into the organization that it has become today. His approach to creating a consulting organization focused on creating IT efficiencies has led to strategic partnerships with Model’s clients. He believes in strong community support and that knowledge sharing is a critical factor to success.

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