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Why Automation (still) Matters

Estimated Reading Time: 2 minutesBack in 2005 I wrote a blog post called “The Lazy Administrator”.  In that post I outlined the importance of automating mundane tasks so that your life wasn’t spent clicking through countless dialog boxes and installation...

Update Runbook GUIDs Script for SCSM

Estimated Reading Time: 8 minutesUpdate Runbook GUIDs Script for SCSM I spend a lot of my time assisting clients with Service Manager and helping deliver self-service automation capabilities to organizations. Two things often involved in that task are employing...